Before this whole social media revolution came about, if you have ever been stuck waiting at an airport because your flight is delayed or you’re sitting on the runway waiting for your plane to take off, you probably had no choice but to wait it out or vent to the person sitting next to you right? But that’s not what one woman at JFK was about to do. She actually did something about it, the social media way!
LA based blogger, Jessica Gottlieb and her 3 children were sitting helplessly on the tarmac at JFK airport waiting for their flight to take off, when she reached for her iPhone and decided to Tweet about her situation.
She wrote, “Dear Virgin Air, My children have been on the tarmac for one hour with 90 more minutes to wait. I am at JFK gate b25. Pls RT.”
Pls RT meaning that she wants her over 10, 000 Twitter followers to “retweet” her posting. And just that they did! With only a few minutes passed by Virgin Air had called Gottlieb to reassure her that her kids would be fine.
“They contacted the gate agent manager and explained to us the entire weather situation,” she says. “Within 20 minutes of that conversation, the plane took off.” Gottlieb said.
This goes to show, social media sites that allow people to interact in the moment are changing how travel companies talk to their customers — and how their customers talk back.
The end result, the way you travel is improving.
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